Frequently Asked Questions
Product FAQs
What is Aiku doing differently?
Aiku is a UK-based wellness brand focused on helping people live longer, better lives with high-quality adaptogenic and nootropic supplements.
What sets us apart is our formulation integrity; no fillers, just clean, effective ingredients backed by nature and science.
Aiku is for women who are seeking natural and holistic solutions to peri-menopausal symptoms.
Aiku is also for anyone seeking natural support for cognitive function, sleep,
stress relief, or overall longevity, from busy professionals to wellness enthusiasts.
Are Aiku products vegan?
Yes, all Aiku products are 100% plant-based, vegan-friendly, and cruelty-free.
Where do you source your ingredients?
We source directly from their natural origins, including the Himalayan mountains and rural farming regions in China and India.
We work only with trusted, organic-certified suppliers.
How are your products manufactured?
All Aiku products are manufactured in ISO compliant, GMP and BRC-certified facilities, which follow globally recognised standards for quality, safety, and hygiene.
Do you use any artificial colours, flavours or fillers?
Never.
Our products are and will always be free from unnecessary additives, artificial ingredients, or synthetic fillers.
Usage & Effectiveness FAQs
How should I take Aiku supplements?
Each product comes with easy-to-follow dosage instructions. The capsules should be taken daily to experience compounded benefits and with or after food to optimise absorption.
How soon will I notice results?
This can vary from person to person, but many customers report noticeable benefits within 2–4 weeks of consistent use.
Can I take more than one Aiku product at the same time?
Our capsules are designed to synergise with one another over the course of your day. It is best to take Cognition in the morning to start your day right, Longevity in the afternoon to maintain your winning streak and Sleepscape to help you end your day on a calm and relaxing note.
Longevity may also be taken in the morning with Cognition, but bear in mind that the two products have brain boosting components and you may end up with more of a zing than you bargained for!
Are your supplements safe to take long-term?
Yes, our products are formulated for daily, ongoing use. However, if you have underlying health conditions or are on medication, we recommend consulting your healthcare provider first.
Orders & Delivery FAQs
Where do you ship?
Currently, we ship across the UK and Europe. International shipping to other parts of the
world will be available soon as we scale globally.
Would you like to be informed of our availability in other countries? Simply sign up to our newsletter.
How long does delivery take?
Most UK orders are delivered within 2–3 working days, and international orders are delivered within 4-10 working days. You’ll receive tracking info once your order has been dispatched.
How much does delivery cost?
Enjoy free standard delivery on orders over £30. For orders under £30, we offer standard shipping for just £3.99 (2-3 days) or next day delivery for £4.99. For our international friends, we offer a flat rate of £11.99 on all orders.
Can I change or cancel my order after placing it?
If your order hasn’t been shipped yet, we’re happy to help. Contact us as soon as possible at info@aiku.co.uk.
Can I return my order and get a refund?
At Aiku, we want you to feel confident and happy with your purchase. If for any reason your order isn’t quite right, you can return it within 30 days of receiving it.
To be eligible for a return, your item must be unopened, with the seal intact and in its original packaging. Unfortunately, we can’t accept returns for products that have been opened or used, as we’re unable to guarantee their safety or quality once the seal has been broken.
To arrange a return or cancel your order, simply email us at info@aiku.co.uk with your order number and a brief message. Our team will guide you through the next steps.
Please note: You’ll be responsible for the return shipping cost, which is £3.99. This amount will be deducted from your refund.
Once your return arrives with us, we’ll take a moment to carefully check it over.
As soon as it’s been inspected, we’ll send you a quick note to confirm we’ve received it and let you know the outcome of your refund
request.
If everything’s in order, your refund will be issued to your original payment method within 7 days. Still waiting after that? No worries, just drop us a message at info@aiku.co.uk, and we’ll make sure it’s sorted.
Subscriptions & Offers FAQs
Do you offer subscriptions?
Yes!
Our subscription service ensures you never run out of your wellness essentials. Plus, you’ll receive a discount and early access to new products.
Can I cancel my subscription after 1 purchase?
Your subscription can be cancelled any time after a minimum of 2 purchases.
Do you offer bundle deals?
Absolutely. Our Starter Bundle has been curated to give you access to our Cognition, Longevity and Sleepscape capsules at a discounted rate.